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Refund & Return Policy

At Hoop Essentials, we strive to provide high-quality basketball apparel and accessories to enhance your game. If you're not completely satisfied with your purchase, we're here to help! Please review our refund and return policy below:

Eligibility for Returns:

  • New, Unworn, and Unwashed Items: To be eligible for a return or exchange, your items must be in their original condition—unworn, unwashed, and with all tags still attached.

  • Timeframe for Returns: You have 30 days from the date of purchase to request a return or exchange. After 30 days, unfortunately, we cannot offer a refund or exchange.

  • Sale Items: Sale or discounted items are final and are not eligible for return or exchange unless they are defective or damaged.

Refunds:

  • Processing Time: Once we receive your returned item(s), we will inspect it to ensure it meets the return conditions. Refunds will be processed within 7-10 business days to the original payment method.

  • Shipping Fees: Shipping charges are non-refundable. If you received free shipping on your original order, the cost of return shipping will be deducted from your refund.

  • Defective/Damaged Items: If your item arrived damaged or defective, please contact us immediately. We will work with you to resolve this issue.

If you have further questions please contact our team!

Shipping Policy

Thank you for shopping with Hoop Essentials! Please read our shipping policy below for details about processing times, delivery options, and costs.

Processing Time:

  • All orders are processed within 2-3 business days from the time your order is placed.

  • Please note that during high-volume periods, such as our initial launch, holidays or special promotions, processing may take a little longer. We will do our best to get your order out as quickly as possible.

Shipping Time:

  • Once your order has been processed and shipped, you can expect delivery within 2-3 weeks. Delivery times may vary based on your location and carrier delays.

  • For U.S. customers, most orders will be delivered within this timeframe, but please note that remote areas or inclement weather may cause slight delays.

  • International customers may experience longer delivery times due to customs processing, and import taxes or duties may apply depending on your country's regulations. Any additional fees will be the responsibility of the customer.

Shipping Rates:

  • Standard Shipping: We offer flat-rate shipping on all orders. Rates will be calculated at checkout based on your delivery address.

  • Free Shipping: Enjoy free standard shipping on orders over $100.

Shipping Address

  • If you notice an error in your shipping address after placing your order, please contact us immediately at [your contact email] to request a correction. We will do our best to assist you, but once the order has been shipped, we cannot make changes to the address.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order on the carrier's website.

  • If you do not receive a tracking number within 3 business days of placing your order, please reach out to our customer service team.

Lost or Stolen Packages:

  • Once your order is in the possession of the carrier, we are not responsible for lost or stolen packages. However, if your package is reported as missing or undelivered, please contact us, and we will work with you to resolve the issue with the carrier.

If you have any further questions please contact our team!

 FAQs

  • We offer a size guide on each product page to help you choose the right size. If you're between sizes, we recommend checking the specific product's measurements or contacting our customer service for assistance. Keep in mind that some styles may fit differently depending on the cut and material.

  • Orders are typically processed within 2-3 business days. Once shipped, delivery takes approximately 2-3 weeks. Shipping times may vary based on your location and any potential delays with the carrier.

  • Yes! We ship to a wide range of international locations. International shipping times and fees will be calculated at checkout, and please note that import taxes and duties may apply based on your country's regulations.

  • We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

  • After your order has shipped, you will receive an email with tracking information. You can use this number to check the status of your package directly through the carrier's website.